Frequently Asked Questions

About our Radocy Takedown Guides:

How do I know my gun model matches the guide?

Please contact customer service if you have any concerns about selecting the correct takedown guide.

How often are new takedown guides published?

We rely on our customers to request new models. The most requested guides are the next guide. On average we do 5 to 8 guides a year.

Does the guide show a complete takedown?

Yes, unless something should be left in place or a special tool is needed.

Are there reassembly tips?

Yes, anything that requires mention. It is either in a reassembly section or placed at the step during disassembly.

Do I have to get a downloaded copy or can I get a shipped copy of the Takedown Guide?

You may have a guide shipped direct to you (shipping cost $7). The hard copy has a lay flat binding with black and white pictures. The download copy are color pictures that you print.

Ordering

I didn't see an order confirmation page. Was my order submitted successfully?

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. If you do not receive an order confirmation by email, please contact customer service to make sure your order was received.

After I submit an order with TakedownGuides.com, how will I be advised of the order's progress?

We will keep you informed of your order via email if your order ships USPS. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. Digital downloads are available immediately upon completion of the checkout process.

How long does it generally take to process an order?

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your local post office guidelines for delivery. Again, digital downloads are available at the time of purchase.

What if my download is interrupted or I lose my file?

Your purchase is associated with your account, you will have the opportunity to log in and retrieve your file anytime after placing your order.

Is the TakedownGuides.com website secure? What security features are in place to safeguard my information?

JC Radocy Company takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.

Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Your financial information is only stored until your order is successfully placed. Upon completion of your order, all financial information is removed.

All Radocy servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.